We take a long-term view when it comes to working with our clients. Designing, installing, and integrating your Audiovisual and/or Collaboration solution is the primary element in our relationship with you.
We are dedicated to supporting the continuing use of these systems within your organization, and working with you and your team to discuss technology refresh and life cycle maintenance of your equipment over extended periods of time. Our all-inclusive approach is one of the distinguishing factors that place Acuity above other AV Integrators.
By selecting Acuity as your technology integration partner, you can expect the following approach:
We work with you and your team to identify the end goal of every project. What will define success for your company? How can we help you meet that goal? Our Sales Engineers and Account Managers will work diligently to provide an initial proposal to your organization.
Our team of talented engineers then design a solution that incorporates best in class technology while keeping in mind budget and ensuring usability. Our solutions are cost-effective, highly efficient, and exceed quality with every project. Each solution is designed with your unique needs in mind.
Your solution is assembled and thoroughly tested in our lab, then delivered to your facility where we construct and install all equipment, evaluate all features and usability, and certify interoperability with your existing technology.
With the growing adoption of Unified Communications (UC), your new solution will likely be integrated with your IT network. We make sure the integration does not compromise overall network performance. Our integration team continually demonstrates excellence on all projects.
Once integrated, we are available to support your ongoing use of our systems. Our technicians are available by telephone during regular business hours to assist with troubleshooting and general service issues. Service contracts provide unlimited, telephonic support from our in-house experts.
Did you know we can also monitor your equipment on a pro-active basis? Ask us for more information on our managed services offerings to include service contracts and scheduled, preventative maintenance. Special service rate pricing is available for those who maintain a service contract with our company.
Finally, as your organization grows and business requirements change, we can work with you and your team to ensure that your communication and collaboration systems are consistently updated with the most recent technology, software, and capabilities.
Whether your business has outgrown the existing system or you want to take advantage of new technology, Acuity AV has ability to provide solutions for the long term by creating a unique, individualized plan catered to your organization’s needs.